Increase productivity and improve customer service with Treeno Electronic Document Management Solutions
Credit Unions are increasing productivity and improving member services with Treeno Electronic Document Management Solutions
Credit unions of all sizes often struggle with real-time access to member documentation when operating many branch locations and departments. Treeno Enterprise Document Management (EDM) can help your organization provide high-quality member services while lowering your operation expenses by enabling authorized users to access member support materials instantly regardless of department or location.
The typical credit union handles hundreds of thousands of documents and images each year, requiring the allocation of physical space to store member applications, signature cards, enrollment forms, wealth management documents, financial statements, loan agreements, and correspondence. The majority of this information is handled through manual processes that often require moving paper documents from branch locations to the main office and copying documents multiple times at multiple locations. Duplication, storage, and access contribute to the high costs of member information management.
Credit Unions Rely on Treeno EDMS to:
- Integrate with existing business applications for one-click automated filing, search and retrieval
- Enable document workflow automation (DWA) tracking and accountability for improved internal productivity and customer service
- Simplify access to documents by providing secure mobile access to information anytime, anywhere
- Eliminate the need for document duplication by providing authorized users with access to member support files from any location through a secure audited viewer
- Eliminate storage and courier costs by scanning and electronically routing member information
- Decrease processing time and costs and enhance members’ experience
- Simplify and reduce operation expenses associated with third party audits
- Streamline and automate document retention and destruction processes with custom business rules
- Track missing files through Treeno compliance reports and reduce risk and exposure
Treeno Electronic Document Management Solutions for Credit Unions
The Treeno EDM system seamlessly integrates with credit union application like Jack Henry, FiServe, International Decision Systems, and Terravista. With just a single click, you can retrieve filed documents and automatically file, name, and link documents to member transactions within your business application.
The Treeno EDM solution seamlessly integrates with your member and vendor portals and allows users with the appropriate permissions to access financial documents in an authenticated and secure environment. Treeno also provides a publishing portal to allow selected documents to be securely viewed by an external party. Access to the Treeno publishing portal is audited and tracked via the Treeno audit table.
Credit unions manage hundreds of pages of support documentation for just one client’s loan process. At the time of the loan request, the client’s file is initiated and the required documents are immediately added to it so loan officers can determine the loan risks. Loan assistance continues to build the file by collecting the client’s credit report, financial statements and tax returns, financial spreadsheets, funding checklists, lease information, personal or corporate guarantees, appraisals, amendments, and so on. Treeno EDM provides a secure place to centrally store client information so that multiple authorized personnel can simultaneously view the same file without making copies. The loan process is monitored using workflow reports to identify the current status of each loan document. With Treeno’s powerful workflow tools, you can manage and measure your processing times and maximize your resources.
Once the loan has been approved by the loan officer, you can use Treeno’s barcode recognition to automatically print a barcode on the electronic closing documents before they are printed. When the client signs the printed documents, you can then scan, fax, or e-mail them and they will be automatically added to the matching loan file in the Treeno system.
Treeno allows for real-time loan signoff by integrating with SIGNiX, an electronic contract executions application. This allows a member to remotely authenticate, add their signatures to the specified locations, and automatically upload their signed documents to their loan file.
Treeno EDM helps banks manage all their clients’ business documents, including signature cards, enrollment forms, loan files, credit collections of the loan files, wealth management documents, insurance files, and correspondence.
Treeno eliminates the need for document duplication by providing authorized users with access to client support files from any location through a secure audited viewer.
Managing and renegotiating vendor contracts can be a time consuming, daunting task. Let Treeno EDM help you manage the renewal process. Leverage Treeno tools to report on contract expiration, renewal, and renegotiation time lines. With Treeno’s versioning capability, you can track changes to a contract, including who made each modification and when.
Managing the quantity of member and business documents is challenging enough without adding the laborious task of managing the document retention policies specific to each document type. You can simplify retention and purging processes with business rules defined by your organization. Rules can be as simple as, “If document exceeds seven years past date scanned, purge automatically,” or as complex as, “Based on the document type, Status field, and Time Beyond Date field, notify authorized user to view prior to purge.” Mitigate your risk by establishing your retention policy and automating the process.
Treeno assists credit unions with a variety of compliance initiatives, including:
- Security Exchange Commission (SEC)
- Financial Industry Regulatory Authority (FINRA)
- Sarbanes Oxley Act of 2002 (SOX)
- Health Insurance Portability and Accountability Act (HIPAA)
“Treeno has the ability to offer solutions and are willing to modify the system.
The tool supports what you do versus you doing what the tool makes you do.
The value is in the technology plus the added business advisory. It is a real
relationship. We aren’t just a number.”