Increase productivity and improve customer service with Treeno Electronic Document Management Solutions
Third Party Administration
Third party administration organizations, pension administrators and registered investment providers are increasing productivity and improving customer
service quality with Treeno Workflow Management and Electronic Document Management Solutions
Treeno Enterprise Document Management (EDM) can help your organization provide high-quality customer service while lowering your operation expenses by enabling authorized users to access customer support materials instantly.
The typical third party administration (TPA) organization, pension administrator (PA), and registered investment advisor (RIA) handles hundreds of thousands of documents and images each year. This requires the allocation of physical space to store customer applications, enrollment forms, beneficiary forms, custodian reports, distributions, wealth management documents, financial statements, loan agreements, life reinsurance enrollment kits, platform conversions, rollovers, payroll, and correspondence. Using Treeno’s Business Process Automation, TPAs and RIAs can streamline their high-volume approval and document imaging processes and gain real-time visibility into workflow and processing times.
- Integrate with existing business applications for one-click automated filing, search and retrieval
- Automate document workflow automation (DWA) tracking and accountability for improved internal productivity and customer service
- Simplify access to documents by providing secure mobile access to information anytime, anywhere
- Eliminate the need for document duplication by providing authorized users with access to client support files from any location through a secure audited viewer
- Eliminate storage and courier costs by scanning and electronic routing client information
- Decrease processing time and costs and enhance customers’ experience
- Simplify and reduce operation expenses associated with third party audits
- Streamline and automate document retention and destruction processes with custom business rules
- Track missing files through Treeno compliance reports and reduce risk and exposure
Treeno Electronic Document Management Solutions for Third Party Administrators (TPA’s), Pension Administrators (PA’s) and Registered Investment Advisors (RIA’s)
The Treeno EDM solution seamlessly integrates with business application like SalesForce, Schwab SRT, Fidelity’s National Financial, and Bank of NY Mellon. With just a single click, you can retrieve filed document as well as automatically file, name and link documents to client transactions within your business application.
The Treeno EDM system seamlessly integrates with your client portals and allows users with the appropriate permissions to access quarterly validation postings, enrollments, loans, withdrawals, conversions and distributions, and other documents in an authenticated and secure environment. Treeno also provides a publishing portal to allow selected documents to be securely viewed by an external party. Access to the Treeno publishing portal is audited and tracked via the Treeno audit table.
Treeno EDM can integrate with your business portal to allow plan administrators and participants to view posted files, import new files, trigger business process workflows, and notify a processor of a change request. Using workflow reports, you can maximize resources and identify bottlenecks, allowing you to provide your clients with quick responses and excellent customer service.
Treeno EDM tracks and manages the enrollment process. Customer service representatives can be sent notifications when items are tasked to them. By processing all enrollments using Treeno’s Business Process Management tools, management can have real-time visibility into the enrollment process. Using workflow reports, you can maximize resources and identify bottlenecks, allowing you to provide your clients with quick responses and excellent customer service
Treeno tracks and manages year-end processing. Your organization can upload a year-end file which will notify the appropriate processor and identify where items are in the process. Processors will automatically receive notifications when items are tasked to them. By processing all enrollments using Treeno’s Business Process Management tools, management can have real-time visibility into the year-end process. Using workflow management reports, you can maximize resources and identify bottlenecks, allowing you to provide your clients with quick responses and excellent customer service.
TPAs, PAs and RIAs manage hundreds of pages of support documentation for just one client’s loan process. At the time of the loan request, the client’s file is initiated and the required documents are immediately added to it so loan officers can determine the loan risks. Loan assistance continues to build the file by collecting the client’s credit report, financial statements and tax returns, financial spreadsheets, funding checklists, lease information, personal or corporate guarantees, appraisals, amendments, and so on. Treeno EDM provides a secure place to centrally store client information so that multiple authorized bank personnel can simultaneously view the same file without making copies. The loan process is monitored using workflow reports to identify the current status of each loan document. With Treeno’s powerful workflow tools, you can manage and measure your processing times and maximize your resources.
Once the loan has been approved by the loan officer, you can use Treeno’s barcode recognition to automatically print a barcode on the electronic closing documents before they are printed. When the client signs the printed documents, you can then scan, fax, or e-mail them and they will be automatically added to the matching loan file in the Treeno system.
Treeno allows for real-time loan signoff by integrating with SIGNiX, an electronic contract executions application. This allows a client to remotely authenticate, add their signatures to the specified locations, and automatically upload their signed documents to their loan file.
Treeno’s document imaging and DMS helps TPAs, PAs, and RIAs manage all their clients’ business documents, including signature cards, enrollment forms, loan files, credit collections of the loan files, wealth management documents, insurance files, and correspondence. Treeno eliminates the need for document duplication by providing authorized users with access to client support files from any location through a secure audited viewer.
Managing and renegotiating vendor contracts can be a time consuming, daunting task. Let Treeno EDM help you manage the renewal process. Leverage Treeno tools to report on contract expiration, renewal, and renegotiation time lines. With Treeno’s versioning capability, you can track changes to a contract, including who made each modification and when.
Managing the quantity of client and business documents is challenging enough without adding the laborious task of managing the document retention policies specific to each document type. You can simplify retention and purging processes using business rules defined by your organization. Rules can be as simple as, “If document exceeds seven years past date scanned, purge automatically,” or as complex as, “Based on the document type, Status field, and Time Beyond Date field, notify authorized user to view prior to purge.” Mitigate your risk by establishing your retention policy and automating the process.
The Treeno assists TPS’s, PA’s and RIA’s with a variety of compliance initiatives including:
- Security Exchange Commission (SEC)
- Financial Industry Regulatory Authority (FINRA)
- Sarbanes Oxley Act of 2002 (SOX)
- Health Insurance Portability and Accountability Act (HIPAA)
“Treeno has the ability to offer solutions and are willing to modify the system.
The tool supports what you do versus you doing what the tool makes you do.
The value is in the technology plus the added business advisory. It is a real
relationship. We aren’t just a number.”